Privacy & Data Security Policy

1. Scope

This policy applies to information Fix My Brand receives through this website, Meta lead forms on Facebook and Instagram, bookings, email, telephone and other services we use to assist you.

2. Information we may collect

• Contact details such as your name, email address, telephone number and business name.
• Information you share about your brand, website, goals, budget, needs and messages.
• Booking, communication, proposal, contract, invoice and service records.
• Basic technical data such as IP address, browser, device, pages visited, cookies and security logs.

We may receive this information directly from you or through Meta, Google Calendar, Google Meet, payment providers and other tools you choose to use.

3. How we use information

We use information to respond to inquiries, schedule calls, prepare proposals, provide and improve services, administer contracts and payments, offer support, measure our campaigns and website, prevent fraud or abuse and comply with legal obligations.

We may also send service-related marketing communications. You can unsubscribe at any time through the option in the message or by contacting us.

4. Providers, cookies and advertising

We disclose information only when reasonably necessary to providers that help us operate, such as Meta, Google Calendar/Meet, web hosting, analytics and payment services such as Stripe or PayPal. Those providers process information under their own policies and terms.

Fix My Brand does not store complete payment card numbers. Payment details are entered and processed directly on the payment provider’s platform.

Our website and campaigns may use cookies, pixels or similar technologies for functionality, measurement, security and advertising. Although we do not sell personal information for money, some personalized advertising activities may be considered “sharing” under certain U.S. state laws. You may limit cookies in your browser and contact us to opt out of targeted advertising.

5. Security and retention

We use reasonable administrative, technical and organizational measures designed to reduce the risk of unauthorized access, loss, use or disclosure. No system is completely secure, so we cannot guarantee absolute security.

We retain information for as long as reasonably necessary for the purposes described, business records, dispute resolution, service protection and legal requirements. We then delete or anonymize it when practical.

6. Your choices and rights

Depending on where you live, you may request access to, correction or deletion of your information, obtain a copy, withdraw consent or ask us to limit certain uses, including targeted advertising. We may verify your identity before responding and will handle requests as required by applicable law.

7. Children and transfers

Our services are intended for businesses and not for children under 13. We do not knowingly collect personal information from children under 13. Information may be processed in the United States or other countries where our providers operate, whose protections may differ from those in your location.

8. Changes to this policy

We may update this policy to reflect changes in our services, providers or legal requirements. We will post the new effective date on this page.